Statement of Purpose
Maddaford Care Services Ltd
Trading as Lakeside Residential Home
Lower Maddaford
Southcott
Okehampton
Devon
EX20 4NL
Telephone: 01837 52078
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.lakesidecarehome.co.uk
Directors
Mr. Roger Langbridge, Mrs. Joyce Langbridge, Mr. Ian Langbridge
Registered Managers
Mr Ian Langbridge and Miss Deena Lane
You can download a copy of the Statement of Purpose by clicking here.
About us
Roger Langbridge – Director
Roger has worked in management for over 30 years, successfully running his own hospitality business for 25 years, Roger has gained a wealth of knowledge in this area completing a business management course in Exeter University, since changing Lakeside into a residential home care home Roger has completed his NVQ 3 and continues to advance his knowledge in care using the homes training programme.
Joyce Langbridge - Director
Joyce has over 20 years managerial experience, successfully assisting Roger to run their own hospitality business, taking charge of the accounts department. Joyce has gained a vast knowledge and experience in this time and is continuing to advance her knowledge and experience in catering and management.
Ian Langbridge - Director and Registered Manger
Ian has over 20 years’ experience in management helping Roger and Joyce successfully run a hospitality business, Ian has gained a range of experience and knowledge in management, and since opening Lakeside he has completed his NVQ 3, 4 and level 5 registered manager award, Ian wishes to keep on advancing his knowledge in care using the homes training programme.
Deena Lane - Registered Manager
Deena has worked in health and social care since 1993, she has a wealth of knowledge and experience, including Nvq 3, D32/33 7407Level 4, IQA and R.M.A (Registered Managers Award) Dementia champion. Deena has over 20 years of managerial experience within the health and social care, she has over 15 years’ experience in the training field and has worked in different areas of care including supported living, residential care and community care. Deena strives to improve care standards and is continuing to update and improve herself and our team through training and experience to be able to deliver the highest standard of care, and a home from home.
Angela Osman - Admin & financial coordinator
Angela has over 30 years’ experience in the health and social care, she has worked in different areas of care including supported living, residential care and community care, then settling in the accounts department.
Kay Cunliffe and Claire Garfield - Activities Co-ordinator
Kay and Claire have worked as a physiotherapist support for the NHS, they support our residents with different activities four to five days a week this can be one to one support with their mobility to group activities ,Tai Chi ,seated exercise ,memory games ,quizzes, poetry groups, knit and natter group, Art ,flower arranging, board games or a general chat.
Our senior team
We have seniors which have been selected on their experience and knowledge and are giving extensive training to ensure they are able to support Ian and Deena in running the home to a high standard and guiding staff to provide the best care.
Here at lakeside we pride ourselves on recruiting passionate, dedicated staff and strive to help them achieve their potential by providing high quality training.
We understand the best care is achieved by a continuous commitment to support and training for all staff and we offer a wide variety of progressive training.
All our new staff are supported through our own induction training, incorporated within this is the care certificate, which can be completed within a twelve-week period. All staff will be trained and hold the relevant experience and or qualification for their post. We encourage all our staff to develop and progress within their field and welcome their suggestions on what they feel their training needs are. We offer all our staff to undertake QCF’s level 2 and level 3, as well as team leading. NVQ Level 2 Food Preparation and Cooking Qualification and housekeeping. Additionally, Lakeside integrates all avenues of training from statutory training such as health and safety, safeguarding and Manual Handling to more specialised courses like Palliative Care and many more.
Lakeside Residential Home
Lakeside is an established residential home for the elderly. It is situated a few miles from Okehampton Devon. Lakeside offers extensive views over the surrounding grounds, which includes lawns, flowerbeds and lakes. Has been rated good, information can be viewed on CQC web site at www.cqc.org.uk
The lakes are surrounded by natural meadows and woodland, which are home to some of Devon’s rare and most beautiful flora and fauna.
All this is set in glorious rolling countryside and has far-reaching views, with Dartmoor National Park as a majestic backdrop.
The Purpose of Lakeside Residential Home
Our Aim
Is to provide a pleasant haven, for up to 36 service users, in a relaxed, homely and safe environment, for people who have reached a stage in their lives when they need support.
28 bedrooms are situated on the ground floor, a passenger lift with wheelchair access is provided to 4 rooms on the first floor and 7 rooms on the lower level, with a further 4 rooms have access via a stair lift.
Our Objective is to;
• To provide a home for life, with in the restraints of our registration.
• To provide this according to individual requirements, always ensuring that independence, privacy and dignity are respected and promoted at all times.
• Lakeside is registered to cater for older people, over the age of 65.
• Provide help with personal care 24-hour a day by competently trained staff
• Assist, support and promote service users’ own capacity for self care.
• The home will maintain personal and oral hygiene in consultation with professional help when required.
• Any other specialist medical and therapeutic services and care from hospitals, community health services will be sought according to need.
Building, Grounds and Facilities
Bedrooms
The building provides 28 ground-floor rooms with an addition 4 rooms on the first floor and 7 rooms on the lower floor, both areas have a passenger lift to help access the areas and a further 4 rooms have access via a stair lift.
All rooms are individual and service users will be assessed and matched with a room that suits their needs. Regular reviews of care plans and service user needs will take place to make sure all rooms remain suitable.
• Room 1 has a beautiful outlook over Dartmoor with an en-suite shower room (15.48sqm)
• Room 2 has a beautiful outlook over Dartmoor with an en-suite shower room (12.11sqm)
• Room 3 has its own lounge separate en-suite shower room (25.45sqm)
• Room 4 has a beautiful outlook towards Dartmoor and Devon countryside with en-suite wet room (17sqm)
• Room 5 has a beautiful outlook over Dartmoor with an en-suite wet room situated near the communal areas (12.25sqm).
• Room 6 has a beautiful outlook over Dartmoor with an en-suite wet room situated near the garden entrance (14.58sqm).
• Room 7 with en-suite wetroom (12.96sqm).
• Room 8 a good size room with en-suite wetroom (15.02sqm).
• Room 9 a good size room with en-suite wetroom (15.05sqm).
• Room 10 a spacious room with en-suite shower room (15.06sqm).
• Room 11 a good size room with en-suite wetroom (15.58sqm).
• Room 12 with en-suite shower room situated near the communal areas (13.1sqm).
• Room 14 with en-suite shower room situated near the communal areas (14.27sqm).
• Room 15 is a spacious room with an en-suite wetroom for the active elderly with patio doors onto a small patio area. It is situated near the communal areas (21.5sqm).
• Room 16 is a spacious room with an en-suite wetroom for the active elderly with patio doors onto a small patio area (21.8sqm).
• Room 17 with en-suite wet room (14.19sqm)
• Room 18 with en-suite wetroom (14.3sqm)
• Room 19 has a balcony with lovely views over the surrounding lakes with en-suite wetroom (13.7sqm)
• Room 20 has a balcony with lovely views over the surrounding lakes with en-suite wet room (13.8sqm)
• Room 21 has a balcony with lovely views over the surrounding lakes with en-suite wet room (13.68sqm)
• Room 22 has a balcony with lovely views over the surrounding lakes with en-suite shower room (13.76sqm)
• Room 23 has a balcony with lovely views over the surrounding lakes with en-suite shower room (13.68sqm)
• Room 24 has a balcony with lovely views over the surrounding lakes with en-suite shower room (13.77sqm).
• Room 25 has a balcony with lovely views over the surrounding lakes with en-suite shower room (13.66sqm).
• Room 26 has a balcony with lovely views towards the lakes with en-suite shower (13.28sqm).
• Room 27 has a balcony with lovely views towards the lakes with en-suite shower (14.41sqm).
• Room 28 has a balcony with views towards the fields with en-suite wet room (12.03sqm).
• Room 29 has a balcony with views towards the fields with en-suite wet room (12.08sqm).
• Sunrise has lovely views overlooking Dartmoor with en-suite wet room (14.2sqm).
• Room 30 has lovely views overlooking Dartmoor with en-suite wet room (16.60sqm).
• Room 31 has lovely views overlooking Dartmoor with en-suite wet room (15.46 sqm).
• Room 32 has lovely views overlooking Dartmoor with en-suite wet room (18.03 sqm).
• Room 33 has lovely views overlooking the garden and lakes with en-suite wet room (18.79 sqm).
• Room 34 has lovely views overlooking the garden and lakes with en-suite wet room (19.29 sqm).
• Room 35 has lovely views overlooking the garden and lakes with en-suite wet room (13.41 sqm).
• Room 36 has lovely views overlooking the garden and lakes with en-suite wet room (18.00 sqm).
Communal Rooms
Lakeside has 3 large lounge areas providing plenty of space in the large communal area, the small lounge area can be used for quiet activities, one lounge/cinema room is not connected to the opened planed communal area so is a nice quite space for residents to relax or take part in activates.
• Enjoy the company of other service users
• Entertain guest
• Take pleasure in looking at the spectacular views
• Join in activities
• Sitting quietly to read
• Use the internet
• Watching television
• Enjoy entertainment (singers, film shows, etc)
The lounge /Cinema Room (41.5 sqm) provides seating and recreational space with views over of one Lakeside’s many garden areas.
The Lake Room (49sqm) provides seating, with views of one Lakeside’s many garden areas with access onto a patio area.
The study (30sqm) provides an area for quiet pursuits, such as reading and Internet access.
The Fountain Room (35sqm) provides seating over-looking a water fountain and beautiful views towards Dartmoor National Park and the surrounding countryside.
The spacious Dining Room (86 sqm) provides seating for all service users to get together and socialise during mealtimes. It is ideally situated off the large lounge areas.
Facilities and Grounds
Lakeside offers a range of facilities:
• Accessible Gardens with Green House and raised vegetable plots, Bird Avery and small animal petting area,
• Extensive grounds with pathways for service users to access with a member of staff for assistance.
• Internet Access, high speed Wi-Fi thought out the home
• In-house Hair Salon / Treatment room
Admission
Lakeside is a unique home with lakes and beautiful views, in our assessment before admission this has to be taken into account, as the lakes can be seen as a risk factor for some service users. The lakes have been fenced so no service user can access them without being accompanied by a member of staff.
Unplanned admissions will be avoided; all potential service users when possible will have a home/hospital visit and assessment prior to admission. An in-depth assessment will take into account the care and mental health needs of the service user and if there are any risks due to the location of the home.
When possible they will be invited to visit the home before they make a decision or send photos or videos if needed and having made the decision to make Lakeside their home, will begin a 4-week trial period.
Privacy
The right of a service user to be left alone and undisturbed whenever they wish. We understand that living in a communal setting can sometimes be difficult and service users don’t always want to be involved with activities, so we aim to provide quiet areas within the home.
We will respect service user’s choices if they would like to stay in their own room rather than socialise with other service users. We will also provide a private area for consultation with health professionals or solicitors etc.
Dignity
Understanding of the service user’s needs and treating them with respect. Understanding the individual needs of the person and the routines they like to follow in their daily life. Staff will show service users respect at all times, making sure the service users maintain their dignity with particular regards to personal care-giving.
Independence
Allowing a service user to take calculated risks, and to make their own decisions. Helping the service users to maintain independence by affording them the time to carry out their daily routines without interruption from staff, unless they require assistance.
Service users are encouraged to be as independent as possible, but situations will be assessed, and assistance offered when needed.
Choice
Giving service users the opportunity to select for themselves from a range of options. Service users are encouraged to be involved in all decisions regarding their care, accommodation, the way the home operates by regular meetings and one to one communication with our service users.
Service users are offered to attend interviews for potential employees.
Fulfilment
Enabling the service user to realise their own aims and helping them to achieve these goals in all aspects of daily life. We will make sure a variety of activities are provided to suit all service users. Regular meetings with service users will be held so they can put forward suggestions to help them fulfil their goals.
Going Out and Social Activities
Service users at Lakeside can enjoy an array of social activities and games within the home, for example film- afternoons/nights, quizzes, bingo, card evenings, poetry reading, and painting workshops.
Service users are free to come and go as they please, however we request they inform staff when they leave and when they expect to return for health and safety reasons.
As well as the activities Lakeside will provide trips out on a regular basis with our own disabled access mini bus. These will include pub lunches, to the coast, local towns and theatre trips.
Meals
Residents can have food when they would like, but we do have suggested times and they are as follows:
Breakfast can be in your bedroom on tray or served in dining area From 7.30am
Drinks are available at all times; a trolley is taken around Mid-morning From 11am
Lunch From 1pm
Drinks are available at all times; a trolley is taken around Mid-afternoon From 3pm
Supper From 5.30pm
Evening drink and a snack From 8pm
Refreshments are available at all times
You are welcome to have meals in the dining room and socialise with other service users.
Alternatively, you can have a tray delivered to your room for any of the daily meals at your preferred time.
A dining table can be provided in the Fountain Room, for family meals and special occasions.
There will be a small charge for meals taken by family members.
Doctors, Dentists and Opticians
When you need to use these services transport can be arranged by Lakeside if other transport is unavailable, this service is provided for no extra charge for local surgeries. Transport further afield will be charged at cost.
Alternatively, we can arrange for visits to be made to you in the home.
Newspapers
If required, in addition to newspapers provided by the home, service users are welcome to order publications, which can then be delivered to their rooms daily. Service users will be charged for publications they order.
Religious Activities
You may attend religious services either within or outside the home, as you so desire. If services are outside the home, then you should, if necessary and where possible, arrange for transport and accompaniment by friends or relatives.
In the event of this not being possible, care staff may accompany you on specific occasions if staffing levels permit.
You have the right to meet clergy of your chosen denomination at any time. If required, a private room will be available for such meetings.
Bed Linen and Towels
Lakeside provides and launders all bed linen and towels, residents can provide their own bedding if they wish.
Laundry
Lakeside provides an inclusive laundry service for service users’ personal garments. It will be necessary to discreetly mark clothing for identification purposes, every care will be taken, but Lakeside accepts no responsibility for any damage cause to personal items.
Cleaning of Rooms
A full service is provided for all rooms. Domestic staff will do this at a time that does not disrupt the service user’s daily routine.
Smoking
In the interest of health and safety, Lakeside operates a No Smoking Policy within the building. There are designated smoking areas in the grounds and on service users’ own patio areas if provided.
Heating
29 of our bedrooms have radiators,7 bedrooms have underfloor heating both have thermostat controls on them/ in the room to be able to regulate the heat. Service users are requested to ask a member of staff if the thermostat needs adjusting.
Furniture
The bedrooms are furnished by Lakeside. However, service users are welcome to bring some furniture if they wish providing it complies to the fire regulations with the agreement of the management. Any electrical items brought into the home will need to be Pat Tested by our contracted electrician to ensure that they are safe there will be a charge at cost for this service.
Keys
Service users are offered keys to their room and are responsible for their safe custody. All rooms are lockable, but access can be obtained in case of emergency.
Postal Service
We provide a service for outgoing mail. Incoming mail will be delivered to each service user’s room.
Visitors
Family and friends are encouraged to visit regularly, and maintain contact by letter, email, facetime, skype or telephone when visiting is not possible.
Visitors will be welcomed at all reasonable times and are asked to let the person in charge know of their arrival and departure from the home. For security and fire safety reasons, visitors must sign the visitor’s book on each occasion.
Service users have the right to refuse to see any visitor, and this right will be respected and upheld by the person in charge who will, if necessary, inform the visitor of your wishes.
In the event of an outbreak of infectious disease or illness, no visitors will be allowed, until the appropriate authorities have given the all clear, this is to minimize the risk of the infection spreading.
Service users’ family and friends are encouraged to visit regularly, and maintain contact by letter, email or telephone when visiting is not possible. All residents have the choice to have a phone in their room ,there is a small cost for the rental of the phone line and compatible phone for our system, Visitors will be welcomed at all reasonable times, and are asked to let the person in charge know of their arrival and departure from the home.
For security and fire safety reasons, visitors must sign the visitor’s book on each occasion.
The service user has the right to refuse to see any visitor, and this right will be respected and upheld by the person in charge who will, if necessary, inform the visitor of the service user’s wishes. Families please avoid visiting if unwell or tummy upset, if traveling a distance please phone before you leave, to ensure resident is well and not out for the day.
In the event of an outbreak of infectious disease or illness, no visitors will be allowed until the appropriate authorities have given the all clear, we will do our best to inform as many relatives as possible.
Meetings
We acknowledge that Lakeside is the home of the service users and we encourage them to be a part of the decision process involved in any changes. Regular meetings are held to obtain the views of all service users, on a wide range of subjects.
Care Plans
To enable us to identify your needs, a personal care plan will be put together with you. To help with your continuing care you will be assigned a keyworker who will help with all your care requirements. The care plan will be reviewed regularly with you to ensure we continue to meet all your needs.
Health
Lakeside offers a range of activities to help service users stay healthy for example accompanied walks around the grounds, exercise sessions and trips out.
On Arrival
One of the managers or senior staff member will greet a new service user, issue their key if needed and show them to their room. Service users will receive information regarding the location of fire escape routes, lounges, dining room and daily routines. We will ensure that any new service user is introduced to staff and other service users at the first opportunity and made welcome.
Equal Opportunities
Lakeside has an equal opportunities policy. In carrying out all of our activities we try to ensure that there is no discrimination or unfairness to any job applicant, employee, volunteer worker, service user or contractor for reasons such as age, health, gender, marital status, sexual orientation, status, ethnic origin, disability or political, cultural or religious beliefs.
Key Worker / Care Worker
A new service user will be allocated a personal key worker, who will be responsible for looking after their well being.
Insurance and Valuables
Service users are recommended to take out insurance for their personal belongings.
Safety and Support Systems
Call units are located in all bedrooms, bathrooms and lounges to enable service users to summon help or assistance. Staff are on duty 24 hours a day to respond to calls.
Emergency Alarm System
The building is fitted with smoke detectors, alarms and emergency lighting that are tested regularly.
All staff receives regular fire training, so that they are able to respond to any emergency situation.
All new service users will be informed of fire procedures, and the evacuation information is printed in the Service User’s Guide.
Missing Persons
Should a service user go missing, we will contact their representative to see if they know of their whereabouts. If appropriate we will inform the authorities to instigate a search.
Wills and Powers of Attorney
We strongly advise service users make a will and notify us as to where it is kept, so that we can include the information in their personal records. We would also recommend the nomination of a representative holding lasting power of attorney, who could look after their affairs, should they become incapacitated.
Bereavement
In the unfortunate event of bereavement, the family can expect every support and consolation from the staff.
Whereas the Next of Kin usually makes funeral arrangements, the staff can be relied upon to assist and explain what is required. Where there is no Next of Kin, the registered managers will make sure the necessary arrangements will be made. For these reasons it is important that, on admission, a new service user’s wishes and any Advance Decisions and Powers of Attorney are recorded.
Fees
Lakeside will quote an inclusive weekly charge covering accommodation, food, care, heating, facilities and some outings. Fees are required in advance, by banker’s standing order on the first of each calendar month. Charges are reviewed annually on 1st April, taking into account inflation, and if the level of care a resident requires has become significantly higher than previously been the case.
Holidays / Absences
Lakeside will credit an amount of 10% of the standard weekly fee for each whole week (7 days) that a service user is away.
Help With Payments
For service users with limited finances, Social Services may assist towards charges. This will be investigated and agreed before service users take up occupation.
Registrations and Inspections
Lakeside is registered with C.Q.C. They make periodic and unannounced visits to the home and produce a written report. Service users, relatives and representatives can request access to the reports at any time on the CQC website http://www.cqc.org.uk .
Contractual / Financial Matters
Terms of Residence – These describe the services offered by Lakeside, plus charges and house rules.
The Residency Contract – This is a formal signed agreement between Lakeside and the service user accepting the Terms of Residence.
Termination of Residency and Limits of Care
Lakeside is registered as a residential care home and is limited to providing what is called personal care. Therefore, we cannot provide technical nursing or EMI. However, we aim to provide a home for life as long as our registration criteria can be achieved. In the event of a service users health deteriorating to the extent that the care the home provides, is no longer suitable an in-depth assessment will be made by all professionals concerned i.e. Registered Manager G.P, D.N etc before any decisions are made. If for any reason we are unable to continue to provide accommodation due to service users change of health we are obliged under our registration to give the service user one month’s notice. No notice will be actioned without full consultation with the service user, relatives or representative, and support will be given in finding alternative accommodation. Lakeside normally requires a month’s notice or payment in lieu should a service user decide to leave. However, this may be waived in exceptional circumstances.
On the death of a service user two weeks payment will still be required, to remove items and the refurbishment of room. A refund will be given on overpayments to the next of kin or executers of the estate.
Suggestions / Complaints
Regular residents’ meetings are held for suggestion on the service at Lakeside and we welcome any comments on how to improve our service at Lakeside.
We undertake quality assurance yearly with resident, family, visitors, professionals and staff.
Service users are welcome to approach the manager on any matter at any time.
Should they feel dissatisfied with the conclusion offered, they are welcome to refer the issue to the directors.
All service users have the right to approach the Care Quality Commission.
Vexatious
Once a complaint has been investigated and concluded, no further action will be taken without sufficient grounds, for winning purely to cause annoyance frustration or worry to another.
Contacting the Care Quality Commission
The Care Quality Commission
Citygate, Gallowgate
Newcastle upon Tyne
NE1 4PA
Tel: 03000 616161